Privacy Policy

Introduction

h5mcw ("we", "our", or "us") operates the online casino and sports betting platform available at https://h5mcw.lat, serving players across Bangladesh. This Privacy Policy explains in plain terms what personal data we collect when you register, deposit, play, or otherwise interact with our platform, how we use that information, and the choices and rights available to you.

By accessing or using the h5mcw platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please do not use our services. We encourage all users in Bangladesh to read this document carefully, as it describes the standards we hold ourselves to when handling your information.

Information We Collect

We collect various categories of personal data to provide, maintain, and improve our services, and to comply with applicable regulatory and anti-fraud requirements. The types of information we collect include:

• Identity information: full name, date of birth, gender, and government-issued identification documents where required for account verification.
• Contact information: email address, phone number, and residential address (city and district within Bangladesh, e.g., Dhaka, Chittagong, Sylhet, Khulna).
• Financial information: payment method details (bKash mobile number, Nagad account, Rocket wallet, Upay ID, Visa or Mastercard last four digits), transaction history, deposit and withdrawal records.
• Technical information: IP address, browser type and version, device model, operating system, session identifiers, and referral URLs.
• Usage information: pages visited, games played, betting history, time spent on platform, clicks, and feature interactions.
• Communications: messages you send via our support channels, feedback submissions, and any other correspondence with our team.

We collect this information directly from you (when you fill in registration forms or contact support), automatically (through cookies and server logs), and occasionally from third-party identity verification or payment processing partners.

How We Use Your Information

The personal data we collect is used for specific, legitimate purposes. We do not sell your data to third parties for marketing. The purposes for which we process your information include:

• Account creation and authentication: creating and managing your player account, verifying your identity, and processing your login credentials securely.
• Payment processing: facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and maintaining accurate financial records.
• Service improvement: analysing how players use our platform to improve game offerings, resolve bugs, and enhance the overall betting and casino experience.
• Fraud prevention and security: detecting, investigating, and preventing fraudulent transactions, money laundering, underage gambling, and other prohibited activities.
• Customer support: responding to your queries, resolving disputes, processing bonus claims, and providing assistance related to responsible gaming tools.
• Legal compliance: fulfilling obligations under applicable laws, responding to lawful requests from regulatory or law enforcement authorities, and maintaining records as required.

Data Sharing and Disclosure

h5mcw does not share your personal information with third parties for their own marketing purposes. We may, however, share data in limited and controlled circumstances:

• Payment service providers: We share the minimum necessary financial data with payment processors such as bKash, Nagad, Rocket, and Upay to complete your transactions. These providers operate under their own privacy policies and are bound by confidentiality agreements.
• Technical service providers: We may engage third-party vendors for hosting, analytics, or platform infrastructure. These vendors are contractually required to process data only on our behalf and under our instructions.
• Legal and regulatory authorities: We may disclose personal data when required by law, court order, or lawful request from an authorised authority. We will notify you of such disclosure where legally permissible.

We require all third parties with whom we share data to implement appropriate security measures and to use your data only for the specific purpose for which it was provided.

Cookies and Tracking Technologies

h5mcw uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, maintain your session, and analyse platform usage patterns. Cookies are small text files placed on your device that help us recognise you on subsequent visits and customise the site accordingly.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some features on the h5mcw platform. We use session cookies (deleted when you close your browser) and persistent cookies (stored for a set period to remember your preferences). We do not use cookies to serve third-party advertising on your device.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. Account-related data is typically retained for the lifetime of your active account and for a period of up to five years thereafter to meet regulatory obligations.

When your data is no longer required, we securely delete or anonymise it. If you request account closure, we will process your request promptly and remove identifying information from our active systems, subject to retention obligations imposed by applicable law.

Your Rights

As a user of the h5mcw platform, you hold a number of rights in relation to your personal data. We are committed to honouring these rights in a timely and transparent manner. You have the right to:

• Access: request a copy of the personal data we hold about you, free of charge, in a readable format.
• Correction: request that we correct inaccurate or incomplete personal data held about you without undue delay.
• Erasure: request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
• Objection: object to the processing of your personal data for direct marketing purposes at any time.
• Portability: request that we provide your personal data in a structured, machine-readable format so you can transfer it to another service provider.

To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request". We aim to respond to all valid requests within 30 days of receipt.

Security of Your Data

h5mcw implements robust technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security infrastructure includes SSL/TLS encryption for all data in transit, encrypted storage for sensitive account information, regular penetration testing and vulnerability assessments, strict access controls limiting data access to authorised personnel only, and ongoing staff training on data protection best practices.

While we strive to protect your personal data at all times, no method of transmission over the internet or method of electronic storage is 100% secure. We encourage you to use a strong, unique password for your h5mcw account and to keep your login credentials confidential. If you believe your account has been compromised, please contact our support team immediately at [email protected].

Third-Party Payment Processors

To facilitate deposits and withdrawals, h5mcw works with trusted payment service providers including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. When you initiate a payment transaction, certain financial details are transmitted to these processors to complete the payment. These providers are independent entities and operate under their own privacy policies and security frameworks.

We strongly recommend reviewing the privacy policies of these payment providers before using their services. h5mcw is not responsible for the data handling practices of third-party payment processors. We only share the minimum information required to process your transaction securely and accurately.

Children's Privacy and Age Restriction

h5mcw is strictly an adults-only platform. You must be 21 years of age or older to register and use our services. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a person under 21 has provided us with personal information, we will immediately suspend that account and delete the associated data. If you believe a minor may have accessed our platform, please contact us at [email protected] so that we can investigate and take appropriate action. Parents and guardians in Bangladesh are encouraged to use parental control software to prevent minors from accessing online gambling services.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notice.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the h5mcw platform after any changes are posted constitutes your acceptance of the revised policy. If you do not agree with the revised policy, you should discontinue use of our services and contact us to request deletion of your account and personal data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way h5mcw handles your personal data, our team is available to assist you. We are committed to addressing all privacy-related enquiries promptly and thoroughly.

Email us at: [email protected]